FAQ

CAN I MAKE PAYMENTS BY CREDIT CARD? 

Yes. We accept the following credit cards: VISA, MC, AMEX, Discover.

ARE THERE ANY FEES TO PAY WITH A CREDIT CARD? 

No. There are no fees for credit card transactions.

CAN OTHERS MAKE PAYMENTS ON MY BEHALF? 

Yes. Others may make a payment on your behalf in person, by mail or online. If someone is mailing a check or money order toward your event, please have them indicate the date of the event and the name of the venue so we can credit the correct reservation. For online payments, the client can invite a sponsor to make a payment through the client portal, and a link to make a payment will be sent to the invited sponsor.

IF I MAIL A PAYMENT, WILL I RECEIVE A RECEIPT?  

You may sign in to your account online at any time to view, download or print a receipt. You may also come by our offices during office hours to pick up a copy of your receipt.

DO I NEED TO MAKE A MONTHLY PAYMENT? 

Yes. Making a monthly payment keeps your account current and lets us know you are proceeding with your reservation.

WHAT IF I NEED TO CHANGE MY DATE? 

One postponement is permitted if requested six (6) months or more before the reserved date. The postponement request must be made in writing by the Client and approved by Garcia Event Centers.

IF I NEED TO CANCEL, WILL I GET MY MONEY BACK? 

If the cancelled reservation is re-booked (rented to another party), the Client will be eligible for a refund minus the initial $650 down payment that was made to secure the reservation and 30% of the services. The client must contact Garcia Event Centers to find out if the date was re-booked, and all qualifying refund requests must be made within six (6) months of the cancelled date.

WHEN IS MY BALANCE DUE? 

Balance is due 30 days prior to the reservation date but can be paid off sooner.

WHAT IF I CANNOT PAY MY BALANCE 30 DAYS BEFORE MY EVENT? 

Balances are required to be paid 30 days prior to the event or an additional fee of $100.00 will be added to the account balance. Balances will need to be paid at least 3 weeks before in order to proceed with the event. Credit cards, debit cards and cashier’s checks are accepted (personal checks will not be accepted within 30 days of event).

CAN WE EXTEND OUR RESERVATION HOURS? 

Yes. Additional hours for a ballroom reservation or a package without DJ services may be reserved for a fee of $150.00 per hour. Additional hours for packages with DJ services may be reserved for a fee of $300.00 per hour.

CAN I HOLD A CEREMONY AT THE VENUE? 

Yes. Chairs used during the ceremony must be returned to the guest tables by the guests.

DOES GARCIA EVENT CENTERS OFFER PACKAGES? 

Yes. We offer packages that fit all budgets. Click here to learn more or call or text us at 210-737-2131.

IS THERE A KITCHEN AVAILABLE?

No. Clients do not have access to a kitchen, but a serving area is available for use in each ballroom.

CAN WE HAVE A TACO TRUCK FOR OUR EVENT?

Yes, but food must be served from inside the venue.

CAN WE BARBEQUE OUTSIDE OF VENUE?

No. Cooking is not permitted on venue property. Let Garcia Event Centers cater your event with our moist & tender pit-smoked BBQ brisket plate! Click here to learn more.

DO THE VENUES HAVE CHANGING ROOMS?

All venues except for Plaza Del Rey have a changing room available for ladies.

ARE PHOTO BOOTHS ALLOWED?

Yes, but keep in mind of the venue you choose to ensure that the photo booth will not take space away from any seating that may be needed.

ARE CANDY BUFFETS ALLOWED?

A candy buffet may be served throughout the entire event for a fee of $50.

ARE WE ABLE TO HAVE A PASTRY TABLE?

Yes. Cookies, cupcakes, cake pops and sweet bread are allowed throughout the night.

CAN WE HAVE A CHOCOLATE FOUNTAIN WITH FRUIT?

Yes! It is recommended to have an attendant to monitor guests to prevent any spillage. Click here to learn more about renting a chocolate or Chamoy fountain through Garcia Event Centers.

WHAT BEVERAGES CAN I SERVE?

Only tea, punch, and lemonade may be served (must be served from a beverage dispenser). No canned, bagged or bottled beverages/soft drinks are allowed. Depending on the ballroom you reserved, either one (1) pony keg or one (1) full-size keg of beer will be permitted between 5pm and 8pm.

CAN MY GUESTS BRING IN BEVERAGES?

Only liquor bottles can be brought in by guests

IS DANCING IN THE CLOUDS OR FOG ALLOWED?

Fog, smoke, and haze are not permitted. They are a fire hazard and may set off the sprinkler or fire alarm system. “Dancing on a Cloud” special effect is allowed if operated by the DJ/band and approved by the Venue.

I PURCHASED A DIAMOND OR PLATINUM PACKAGE, BUT I WANT A BAND INSTEAD OF A DJ. DO I HAVE TO USE A DJ?

No. You are welcome to hire a band for your event, in which case, Garcia Event Centers will offer a credit for the DJ toward your package.