FAQ

RENTAL HOURS?
Venue hours are 5pm to 12am. Please inquire about additional hours.

AMENITIES?
All Venues come with security, cleanup, concessions, private dressing room, slideshow screen, and ceiling drapes. A complimentary Event Timeline and Event Planning Book are provided.

CHANGING ROOMS
All Venues have a changing room available for ladies.

GARCIA EVENT CENTERS PACKAGES?
We offer Packages that fit all budgets. Decorating and Catering are included in all packages. All services are performed in-house. Click here to learn more or call/text 210-737-2131.

ADDITIONAL RESERVATION HOURS?
Extra hour without DJ: $150/hr. Extra hour with DJ: $300/hr.

WHAT IF I NEED TO CHANGE MY DATE?
One postponement is permitted if requested six (6) months or more before the reservation date. Request must be in writing and approved by Garcia Event Centers.

IF I NEED TO CANCEL, WILL I GET MY MONEY BACK?
If re-booked, you’re eligible for a refund minus the $650 down payment and 30% of services. Contact Garcia Event Centers to confirm re-booking. Requests must be made within six (6) months of cancellation.

MONTHLY PAYMENTS?
We require a minimum monthly payment of $200. Payments may be made over the phone, in-person, or through our Online Portal. Balance is due 30 days before event.

CAN I MAKE PAYMENTS BY CREDIT CARD?
We accept VISA, MC, AMEX, Discover. No transaction fees.

IF I MAIL A PAYMENT, WILL I RECEIVE A RECEIPT?
You may sign in to your account online at any time to view, download, or print a receipt.

ONLINE PORTAL?
Provides personalized account info, billing statements, and management. You may also send Sponsor Links for family & friends.

CAN SPONSORS MAKE PAYMENTS ON MY BEHALF?
Family & friends may pay in-person, by mail, or through the Online Portal. Include event date, venue name, and client name for mailed payments. Online payments use a portal link sent to invited sponsors.

WHEN IS MY BALANCE DUE?
Balance is due 30 days prior to the reservation date but may be paid sooner.

WHAT IF I CANNOT PAY MY BALANCE 30 DAYS BEFORE MY EVENT?
Balances must be paid 30 days prior or an additional $100 fee applies. No payments by credit card, debit card, or personal check are accepted within 30 days of event.

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